DCA – Case Closed: Unable To Locate


In response to our investigation into the Discretionary Commission Arrangement (DCA), your lender has informed us that they’re unable to locate your vehicle finance agreement with them. Unfortunately this means the claim cannot be progressed any further, and as such has been closed.

If you have any supporting evidence of this agreement, we would be happy to assess it and if it can be used to further the investigation, we will re-open the claim. You can either send it to us via email at: customerservice@thefairtradepractice.co.uk or by post to: Fair Trade House, 3 Whittle Avenue, Fareham, Hampshire, PO15 5SH.

We are sorry that on this occasion your claim has been unsuccessful. While this news may be disappointing, there is absolutely no charge for the work we did on this claim on your behalf.