DCA – Letter to Lender Issued


Our administration team has collated all of the required information and sent it to the lender in order to check if your vehicle finance includes a Discretionary Commission Arrangement (DCA). If it does, they have been instructed to accept our enquiry as a complaint.

Please note, all investigations are on hold until September and then it might take some time for lenders to clear their backlogs. This means we’re not expecting to receive a response until then but rest assured you have secured your place in the queue ahead of those less motivated.

We will keep you regularly updated but if you have any queries, please do not hesitate to email us at customerservice@thefairtradepractice.co.uk.

Thank you for choosing The Fair Trade Practice to handle your claim.