Claim Returned For Review
As you are aware Capital One have declined this complaint. However, we believe that based on the information you provided they should reconsider their decision. As such we have resubmitted your claim to Capital One to be reviewed.
If on review Capital One overturn their decision, we will contact you regarding their offer. If their original decision sustains, we will escalate your case to the Financial Ombudsman Service for adjudication.
As with all cases we will keep you informed of any and all changes.
Thank you for choosing The Fair Trade Practice to handle your claim.