It’s not just the banks who mis-sold PPI – catalogue and mail order giants Shop Direct, owners of Very and Littlewoods, set aside a further £100m in PPI provisions in the third quarter of 2017.
The news may shock consumers who still do not realise that all manner of businesses mis-sold PPI, with these additional provisions potentially leading to an increase in the number of PPI complaints about catalogue credit.
Citing industry regulator the FCA’s decision to extend the claims deadline to August 2019, the extra charge has almost doubled the group’s PPI liability with their total bill at the end of June 2017 reading £112.3m.
Like loans, overdrafts, mortgages and credit cards from the big name banks, catalogue credit was also used as a vehicle to sell PPI which was not needed or could not be used by the consumer.
Here at The Fair Trade Practice we saw Littlewoods offer one of our customers over £34,000* in mis-sold PPI compensation as recently as September, amongst our 50 highest offers of 2017.
Furthermore just having had PPI attached to lines of credit could now see consumers owed money back, thanks to Plevin regulations relating to undisclosed high commission.
Given that 95%** of our successful customers were unsure if they even had PPI before they checked with us, the chances are those who were mis-sold PPI alongside catalogue credit and store cards were not told about the associated levels of commission either.
In their advertising campaigns featuring an Arnold Schwarzenegger impersonator, the FCA have highlighted catalogue credit as one of the types of finance consumers are likely to have forgotten about or not remember having PPI added on to.
Recent estimates have predicted that as many as 10m people could have been affected by PPI through Plevin alone.
*Offer received September 2017
**As at November 2017