Mis-sold Packaged Bank Accounts (PBAs)

Packaged Bank Accounts, or PBAs, are current accounts that offers perks such as travel insurance, breakdown cover or a free overdraft in exchange for a monthly fee.

Each claim is different, depending on the type of account you held, the monthly fee and how long you had the account for. Our average successful mis-sold PBA claim is for £1,216 (as at March 2021).

Once you’ve registered your interest a member of our team will contact you to understand your circumstances and get the details of your claim. If you’re eligible to claim we’ll then issue your paperwork for you to sign digitally and return. We then compile and send your complaint on to the bank and if successful they will issue you with an offer of compensation plus interest.

We don’t always need your bank account number in order to submit your complaint but in cases where we do, you are entitled to contact the bank directly and request it from them.

All claims are different and are at the mercy of processing times at the banks. We will keep you informed via email, text and phone throughout the process and chase the lender as and when necessary. If you do receive a PBA offer, most lenders will pay the compensation into any open bank account you have with them, the same day the offer is made. If you do not have an open account with them, they will send a cheque instead.

Not at all. You are protected by the Financial Conduct Authority’s ‘Treating Customers Fairly’ initiative, which protects your rights. This therefore prevents your relationship with your bank being affected by a mis-sold PBA complaint.

Investigating a PBA claim does not affect your credit rating or credit limit. Providers will not add the details of your claim, or any compensation you receive, to your credit record.

We’ll compile your case and complete the necessary forms, handle communications with the lender and ensure any offer made to you is fair and accurate. We’ve been a leading voice on financial claims for more than a decade, helping our customers to check for mis-sold PPI more than 4 million times alone, and are regulated by the Financial Conduct Authority. We communicate with our customers in a friendly and human way, we’ve never engaged in cold calling and you won’t have seen us advertising on television or on the radio as we focus our efforts on offering our customers the best possible claims experience.