Awaiting Assessment for FOS

Your bank has not issued a satisfactory response to your complaint and we will be referring your case to the Financial Ombudsman Service (FOS).

FOS is an independent body that works through its cases in strict date order. The time it takes for them to reach a decision depends on the complexity of each case. This takes an average of 24 months.

We understand that waiting longer for your claim to be adjudicated upon can be very frustrating. We will be in touch if we have any news or need any further information from you.

Thank you for choosing The Fair Trade Practice to handle your PBA claim.