Cold Case – Missing Information

Your claim has been suspended due to outstanding information. We cannot progress your complaint without it. If you are now able to provide the requested information please call us on 01489 664080.

Your bank may, at a later date, undertake a review of the information required, and may deal with the complaint we initially provided to them. If your bank undertakes such a review, you will still be liable to pay our fee as per the terms and conditions.