Case Ready For FOS
Your lender has not issued a satisfactory response and we will be referring your case to the Financial Ombudsman Service (FOS).
The FOS is an independent body who work through their cases in strict date order. The FOS find in favour of the client in the majority of cases*. The time it takes for them to reach a decision depends on the complexity of your case; presently this takes an average of 24 months.
We understand that waiting longer for your claim to be adjudicated on can be very frustrating. We will be in touch if we need any further information from you and will contact you as soon as we have any news.
Thank you for choosing The Fair Trade Practice to handle your claim.