Case Closed – Final Resolution
Despite the hard work and effort given to the pursuit of this case we have exhausted all methods, including those provided by the lender themselves, to secure an outcome. As such this case is now closed.
You may pursue this matter without our involvement, by referring it to the Financial Ombudsman Service (FOS). If your appeal is successful, as a direct result of your engagement with FOS, you will not be liable to pay our fee on this particular claim.
Please be aware however, lenders do occasionally review complaints we have sent on our client’s behalf, which can result in compensation. If your lender undertakes such a review without any involvement from FOS, you will still be liable to pay our fee as per the Terms and Conditions.