The bank has returned your complaint stating they’re unable to locate your file.
We understand that on occasion our customers have to use their best recollection of who sold them the account but sometimes that recollection can be wrong. We need to discuss this with you to see if we can ascertain who it was you took the packaged bank account out with.
Please call us on 01489 664080.
Thank you for choosing The Fair Trade Practice to handle your PBA claim.