Lender Unable to Locate Account


Your lender has told us that they are unable to locate your details based on the information that you have provided. Please confirm the account number to ensure we have the correct details on file.

Action Required

Please email the account number to customerservices@thefairtradepractice.co.uk.

You may have already told us you cannot locate the account number, but it will help greatly if you can check back through any paperwork you may have.

If you believe that we already hold the correct account number on file, please send us proof of this account such as a copy of the original credit agreement, financial statement or lender correspondence detailing the account number.

If you are positive that you will not be able to provide the account number then please let us know calling us on 01489 660280.


Thank you for choosing The Fair Trade Practice to handle your claim.