Case Closed

Your Lender has declined this complaint and confirmed that they are not going to offer compensation for this account.

Our normal process would be for us to refer this to The Financial Ombudsman Service (FOS), however you have requested we close this claim and take no further action.

Should this complaint be brought to the lender at a later date, and an amount of compensation awarded, you will still be liable to pay our fee as per the Terms and Conditions.

Thank you for choosing The Fair Trade Practice to handle your claim.