Here at The Fair Trade Practice we make the claims process as simple and as hassle-free as possible for our customers. They are so satisfied with our friendly and open approach that 98%* of our customers come recommended to us by someone they know.

Here our customers tell us what it is like to work with us in their own words.

Getting started with us is easy. First we take some details from you on an initial phone call and send you some forms in the post to sign. That’s all we need to begin our investigations:

“After a simple phone call all the paperwork was sent out to me just requiring a signature. Within 3 months a cheque for £9,000 lands on my doorstep… AMAZING! The whole process was so simple.”
Mrs V Newman

“After a few quick phone calls and signatures on paperwork, within just a few short months, a life-changing amount of money appeared, WOW! I wouldn’t have had the time to investigate such a great result so massive thanks to you guys at TFTP – what a fantastic company with very helpful and friendly customer service along the way.”
Mrs J Collis

Whilst we look into your finances to see if you have been mis-sold PPI we will keep you up to date every step of the way, plus you can monitor the status of all your cases via our online customer tool Update+:

“Can’t thank The Fair Trade Practice enough. As well as being able to retrieve some compensation for me the service provided was outstanding. I was always kept fully up to date about my claim and the whole process was stress free. We received the money not long after my partner and I have had our first child so you can imagine how this has come in really useful. Some will be invested for our daughter’s future. Thank you to The Fair Trade Practice for all your work.”
Mr T Waldron

“Rob was very efficient. He was refreshingly good about returning calls! It seemed like I needed hardly make any effort during the claim. It was very handy that most of the claim was dealt with by phone or email. I was also completely surprised I had been charged PPI at all so I’m glad I took a chance!”
Mrs A Roff

“Really appreciate being kept informed every step of the way. Like the idea of logging on and viewing my claim online, getting up-to-date information at the touch of a button.”
Miss E Dennie

Using our years of experience as a market-leading claims management company we always strive to achieve the best possible outcome for all our customers, and our staff enjoy nothing more than delivering good news and an offer of compensation:

“First Direct has offered me just over £7,000 for mis-sold PPI meaning I can be debt and stress free with enough to take my little girl on her first holiday. I was so happy when I got the news, there were even a few tears! A weight has been lifted off my shoulders and I couldn’t be more satisfied with everyone at The Fair Trade Practice. I can’t speak more highly of them.”
Mrs L Gregory

“I would not have applied to the bank for this refund as I was unaware that any refund was due to me. Fair Trade did all the work for me and even when I was initially turned down they appealed on my behalf resulting in me getting a refund – result! The money came in very handy when making improvements to my kitchen.”
Mr A Edwards

*As at December 2016